I have previously booked a trip, about 2 years back through Travel Triangle to Singapore and everything was perfect, however our most recent trip to Europe was the exact opposite extreme. It was not a holiday; however, it was a trip that put my family and I at significant risk and the agent has not shown one humane sign of wanting to hold responsible for her actions that caused us such despair. Have you ever been to a baker where the baker tells you he is the best baker and can make a really fancy cake, but when the time comes, he bakes you a cake and then tells you here is the icing and decorations, go finish presenting the cake the way you want. This is exactly how Priyanka did for my family and me for our trip to Europe. She put a big dashing iterinary, slapped a big fat price of about 5Lacs for it and then we ended up doing everything on our own and most of all everything offered was far below a standard of 1 star. She made big promises in her offering and the “majority" of it were false hopes given to us as travelers. I was travelling with my 2 minor kids, my wife and son. We were hoping to have a good vacation however it was a disaster. I had far lower offers as quotes, however I went with the highest in the hopes that Priyanka would not compromise on quality or standard. Instead, the hotel options and visitation options were very poorly planned. Worst of all her response time on all our queries never happened on time. We have to send constant follow ups before we receive any acknowledgement or feedback from her side. Once she got the money, she abused all her power to cheat us by providing us substandard services and most of all put my family at harm. There was never any solution she provided to our problems. We encounter problems and when we reach out for her help, she finds excuses to get out of the problem. She never advised us in advance of things to be aware of and what to do in the event of any unexpected issues, nothing from her side. She was more like a bus conductor who gave the tickets and told the passenger ride. Whether you sit, stand or miss a stop is none of her concerns. All of this is evident in our correspondence with her through WhatsApp and Travel Triangle Chat. Not once she picks up the phone and try to solve our issues. Scope A: Let’s start with the hotels in the 3 locations, My WhatsApp messages to her were to arrange, 3 - 4 star hotel and I was put up in some cringy God forsaken place. I paid to get a 3 - 4 star hotel and I got a dump worse than a lodge in Dharavi Mumbai. 1- Hotel in Paris - She put us in a hotel that was unclean, unsuitable for kids, middle of a gang of drug peddlers and prostitutes roaming around after 8 PM and most of all no ventilation. We slept for 3 days in a 36 degree temperature in 2 separate rooms significantly far from each other. Priyanka did not even have the courtesy to ensure our rooms were adjacent to each other. When we told her that the place is bad and it’s hot, she asked us to sort it directly with the hotel. We asked the hotel, and they asked us to open the window and they could not provide a fan or sort the AC. This hotel was significantly far from any place where we could get food. We put up with it for 3 nights and the price we paid for it was unreasonable and unacceptable. 2- Hotel in Lucerne - She again put us in 2 separate rooms significantly far from each other. 3- Hotel in Zurich - She put us in a hotel far from any decent place to eat and near to the airport so she can save on airport transfer cost and gain from it. We had aircrafts flying over us 4 - 5 hours every morning shaking the whole building and keeping us awake. Worst of all the hotel had spiders and my younger daughter got bitten by one. This hotel was significantly far from any place where we could get food. Scope B: Next let's take a look at the eventful moments Priyanka set us up for my family and me to attend: 1- Big Bus Tour through Paris - Went fine, however I was told by Priyanka that the Big Bus would issue me the Eiffel Tower tickets. However when I went there Big Bus team told me that they don’t issue tickets for the Eiffel Tower and what is presented in the attached Big Bus Ticket looks like a fraud. I immediately called Priyanka and after 2 attempts I got her and then she told me to get on the tour and she would arrange the ticket. So we went on the Tour 2- Eiffel Tower Entry - As per Priyanka and the entry passes she provided my family and I were supposed to go up the Eiffel tower at 8:30 PM as what is stated in the ticket, however Priyanka came with another time and we were on the Big Bus tour in a different location and were not able to make it to the Tower on time, at which point they refused entry. 3- Disney Land - Went fine, however she had the option to recommend something better 4- Mt. Titlis - Went fine Scope C: Now let's talk about the transfers 1- Paris Airport to Hotel - Went Fine 2- Inner Paris transfers - "Bake your own cake" We did everything on our own. No guidance whatsoever that this would not be covered till I brought up the topic with her a few days before we were to travel. 3- Paris Hotel to Train station - "Bake your own cake" We did everything on our own hauling heavy luggage. 4- Swiss Pass - Went fine 5- Hotel to Airport - Went fine Scope D: Now let's look at all the false promises / unfactual stories put on our iterniary 1- Big Bus Tour - Was told that we could visit so many spots in France over the stops Big Bus makes. Ideally it cannot happen in a day. After personally going through it, I can tell you that it’s not possible to do it over an 8 hour tour on the places she claimed we could see 2- Visit to Interlaken and Grindelwald. There was no way we could make it based on the timing of our transfers and changes from one city to another. Trip to Interlaken is 2 hours and to Grindelwald is 3.5 hours one way. That is half a day gone. The last train from these places back to either Lucerne / Zurich is 4 PM. We had no way we could go with her suggestion, and she claims she is an expert however recommended some free trips which would not cost her anything. 3- Visits in Zurich on the last day. More than half the places she recommended required us to have a ticket to enter and we were able to just walk past the places she mentioned. 80% of her iterinary was not something you want to offer as a vacation solution, when Priyanka claims she is a solution provider. Priyanka continues to throw her weight by not being accountable for what she did. I need to be refunded for the poor service provided, I did things through your channels to have little to no administrative hassle, however I ended up doing all of your agents’ work at my time and my cost. This was not a vacation I paid for and I am entitled to be compensated for the hardship Travel Triangle and their phony agents advertised. Its one thing if I had not paid the asked amount on time or did not do my part, but to sell me a low-grade solution for a vacation is unacceptable. Travel Triangle does not vet any of its agents and if the customer suffers, they care less. I am passing this message because any of you out there are keen on travel, try to reach out to agents you know very well because both Travel Triangle and Hashtag Journey are a scam and I intend to take this matter to the consumer courts to get justice. If you are ever a victim of similar incidents, take pictures, keep records and file a complaint with the consume courts else you will be scammed just like me.

ensuring that everything was meticulously planned without any unexpected surprises. Thank you for making my trip truly memorable.

y helped us in all ways possible. Halstatt day trip from Vienna. It's better than any picture can capture.

ad the best holiday experience. Right from enquiry stage to last day of our return, the team was constantly available throughout for any queries and questions guided and helped out instantly. Recommend better alternative with upgrades as possible. ( Priya, Anmol, Prashant) youll did a fab job. I would definitely recommend you guys further and will look forward to plan more holidays with you’ll. A big Thank you from Melvin & Gladys Miranda

were perfect and within budget. I felt confident throughout the process, and everything went smoothly. I highly recommend Rinkal Sonani working with Street Romeo travel agent for anyone looking to plan a memorable trip!"

d other bookings number and everything was very very genuine. Right from the arrival at the airport or the hotel location and access. Everything was perfect. the location and selection of the hotel was so perfect that it was the best location which I could imagine. And all the activities which were planned have everything included in it. Ashish Ji the trip Manager was so helpful and available every time. even though it was late night in India. If I needed any time change or anything he had just made it happen. so thanks to Ashish Ji and Team for this. I would recommend everyone to book with Mark your Trip and Ashish Ji. Edinburgh train from London and the hotel in Edinburgh

ur first travel to europe. We learned a lot about the place, people and culture. Enjoyed this trip!

rovided was in our budget, and the whole process to work with them was smooth & easy.

eir services and professionalism as well as transparency from the cost prospective. Would like to again take go via wise yatra for my next trip whenever i will plan

ly.Thry also give a local touch to every trip as they have great ground experience of European locations.planned Amsterdam,Paris ,Swiss with them.

st touch point to last touch point. The visa assistance team, the operations team and every one has coordinated with me for the entire trip and made sure everything is in place at the right time. I won't think twice before booking any trip with them in the future.

ome inconvenience if there are any cancellations. Nevertheless as the amount is paid well in advance, tickets can be booked well ahead and can be proactive in guiding the trip. It's critical as customers only opt travel planners because there are unaware of the place. Apart from that everything else was good booked good hotels, good travel suggestions in the initial itinerary. Thanks a lot.

els were comfortable and centrally located, we had the best experience with all the tours in all the cities. The guides are well informed, friendly and speak good English. We also got some good tips from the folks at wise yatra for some additional sights and places to cover. We would never have been able to do this by ourselves. A heartfelt thank you to all of you at WiseYatra for making our vacation so much fun and so unforgettable. Wonderful trip

he coordination by Mr. Gaurav from TT and Mr. Pradyumn from the Travel agency.

rding the day details. Travel agent is very helpful. I will must plan my next international trip with Vacaytoworld only.

Services are really really great The best travel agency VACAY TO WORLD.. Thank you for the best Tour I ever had

well with the assistance received.Thank you Vacaytoworld

nt. Our agent Ankit made sure that everything goes smoothly. Our hotel where we stayed was so so good. Ankit was just a call away whenever we needed him no matter what time it is and he made our needs complete by going out of his way. He played a big role in making our vacation wonderful. Thanks to the team and him.

ree, adventurous, comfortable trip at all the locations. They completely understand your requirements and help you tailor make your vacation. If you are planning for some really good vacation I would definitely recommend Ankit and his team. Thanks a lot for making my trips memorable so far and look forward to the same in future.